Cool Bear Shoulder Bag

1. Processing time: 1-3 business days.

2.Shipping Time: 7-15 business days (Shipping times may be affected by varying customs clearance times or holidays.)

We accept payments via Maestro, Mastercard, Visa, American Express, PayPal, Multibanco, Bancontact, UnionPay, and Apple Pay.

2. What are your shipping options and delivery times?
We offer standard and express shipping options. Standard shipping usually takes 7 to 15 business days, while express shipping takes 3 to 7 business days, depending on the destination.

3. Do you offer international shipping?
Yes, we ship worldwide. If you encounter any difficulties, please contact us.

4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the courier's website.

5. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions for our customers. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

6. How can I contact customer support?
You can contact our customer support team via email at info@kawaiisweetstore.com. Our team is available to assist you with any questions or concerns you may have.

7. Where is your store based?
Currently, we do not have a physical store, we operate exclusively online with warehouses in Shanghai, China, and Hamburg, Germany.